Service in the event of REM interruption
Special shuttle buses will be fielded
In the event of a REM service interruption lasting more than 20 minutes during peak hours or 30 minutes off-peak hours, buses will be fielded as soon as possible by the REM partners: the Réseau de transport de Longueuil (RTL), the Société de transport de Montréal (STM) and by exo.
Here’s what to do during a REM service interruption.
In the event of a REM service interruption, you will be notified by audio and visual messages on board the cars and in the stations. Once you know that the network’s service has been interrupted, locate the information boards and head to the right bus stop. Please note that bicycles are not accepted on shuttle buses.
To access paratransit during an REM service interruption, you must notify a supervisor on site at the bus platforms. A request will be made to provide transportation in zones A, B and C. Depending on the situation, a transfer may be required to a station with another carrier.
The REM interruption service plan was developed under the coordination of the ARTM with the REM and its partners.
Please note that depending on traffic and road conditions, shuttle bus travel times may vary.
Each operator (RTL, STM and exo) can also select a different stop in the downtown area depending on road works or disruptions limiting access to the downtown terminal, for example. However, stops will remain close to Central Station.