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Travel FAQ

Below you will find answers to common questions about the REM, including its use, fares, schedule, parking and much more.

For more information about the construction of the REM, please consult the frequently asked questions on construction page.


Hours of service and travel

What are the hours of service and frequency of the REM?

The REM will run 20 hours a day and its passage frequency varies between 3 minutes 30 seconds and 7 minutes 30 seconds. The schedule and frequency of the REM depend on peak hours, weekdays, weekends and holidays.


How do I plan my trip and determine my travel time?

You can use a trip planner to find the best route to get from home to your destination.


Are all stations equipped with elevators and escalators?

Every station offers universal access and has an elevator. Some stations also have escalators.


Are toilets available in the network?

REM stations are not equipped with toilets, like the Montréal metro stations.


Transit fares

How much does taking the REM cost?

The price of your ticket will depend on your trip. Your fare must be valid for your zone of departure, your destination zone, and any zones in between.


Can I take the metro, train or bus using REM transit fares?

With an “All Modes” fare, you can! These transit fares let you take the REM, the bus, the train and the metro in Greater Montréal.


Where can I purchase transit fares?

You can buy your tickets at all existing points of sale, including the metropolitan ticket offices, in the metro stations, in the train stations and in each of the REM stations. Your transit fares can be loaded onto your OPUS card.


I only want to use the REM. What ticket should I purchase?

You can purchase either an All Modes fare or one of the special bus fares related to the REM’s commissioning, which allows you to use the REM, as appropriate to your situation and location.


Before the arrival of the REM, I used to take a bus from the South Shore that went directly to downtown Montreal with a monthly bus pass. Is this pass still accepted?

No. You'll need to buy one of the passes that allow you to take the REM, either an All Modes pass (AB, ABC or ABCD) or one of exo's or RTL's special bus passes.


Parking

How does REM parking work?

Some REM stations offer park-and-ride lots. Parking is available at Brossard and Panama stations, including both free and paid spaces.


How does electric car parking work?

7.2 kW charging stations are available to REM users at a cost of $10 per charge. The charging stations are located in the free parking zone.


How to reserve a paid parking space?

The paid parking spaces at Panama and Brossard stations are managed by Indigo.


Can I park overnight or for two or more consecutive days?

You can park your car for a maximum period of 24 hours.


I have questions about paid parking. Who should I talk to?

The paid parking spaces are managed by Indigo.


Rules and useful information

What should I do if I lose something in the REM?

If you lose an item, please contact the REM customer service centre at Montréal’s Central Station.


What should I do if I find a lost item in the REM?

You can bring the item to the REM customer service centre at Montréal’s Central Station or give it to a REM employee.


How should I place my wheelchair in the REM?

Lean against the backrest available in the REM car.


Can I bring my bike in the REM?

REM is conducting a pilot project to allow bicycles on its network at all times, except during the rush hours. There is a limit of two bicycles per car.


Are there bike racks at every station?

Yes, bike racks are available at each REM station.


Can I take the REM with my pet?

Guide dogs and service dogs are allowed on the REM. Other animals must travel in carrier cages. REM is conducting a pilot project to allow dogs on a leash on the network at all times, except during rush hours, certain conditions apply.


I have a card entitling me to have a companion ride with me for free on the regular network, which was issued by a transit authority other than the REM. Can I also have a companion ride with me for free on the REM?

Yes, an OPUS card entitling you to have a companion ride with you for free on the regular network that was issued by exo, the Réseau de transport de Longueuil (RTL), the Société de transport de Laval (STL) or the Société de transport de Montréal (STM) is accepted on our network. We also accept companion cards issued by the Joliette RCM and the Réseau de transport de la Capitale (RTC).


Are there any commercial spaces available for rent?

None of the REM stations will have any, but there are plans for commercial spaces at the Panama and Brossard terminals, which are managed by the Autorité régionale de transport métropolitain.