Skip to main content

Contact us

Need a quick answer to your questions? See our frequently asked questions about the REM in service or the REM under construction.

By email

Select the subject of your request to fill out the correct email contact form:

By telephone

For all your questions about travelling with the REM


Customer Service Center
Opening hours :
Monday to Friday: 7:00 am to 7:00 pm
Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m.

Address :
Central Station (in the REM station at platform level)
895 De La Gauchetière Street West
Montréal QC
H3B 4G1


For questions about REM's paid parking services managed by Indigo

Hours of operation :
Monday to Friday, 8:30 a.m. to 5:00 p.m.


Indigo's website

For questions about the REM construction

Frequently asked questions

How does REM parking work?

Some REM stations offer park-and-ride lots. Parking is available at Brossard and Panama stations, including both free and paid spaces.

How much does taking the REM cost?

The price of your ticket will depend on your trip. Your fare must be valid for your zone of departure, your destination zone, and any zones in between.

What should I do if I lose something in the REM?

If you lose an item, please contact the REM customer service centre at Montréal’s Central Station.

When will the REM be fully operational?

The REM network will be fully operational by 2027.

Interested in working for the REM?

Our employees operate one of the world’s largest automated rail systems. The REM is a reliable, integrated and responsible transit project for the Greater Montréal area and future generations.

See available positions